RBK Assistance that sees making the patient benefit from all the services indicated in their policy, as its primary task, examines the cost of the medical treatment and its suitability to the policy terms when a situation called the “insurance event” occurs.
This process begins with getting the incoming call and diverting it to the related health institution. RBK that closely follows the treatment of the patient, makes the necessary controls by providing the medical reports and the lists of cost by requesting them from the hospital online; guarantees the bill concerning the approved expenses; and pays the bills which are issued in accordance with the given guarantee on behalf of the insurance company.